Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 1 weeks of placing your order, you can contact firstname.lastname@example.org for a status update.
Please note that Canada Post are also experiencing delays with delivery.
The above are processing times and do not account for the time the package is in transit. You will receive a shipping notification with tracking information once your order leaves our workshop.
Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as Canada Post is experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan.
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
At Paper Garden, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Paper Garden within 5 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at email@example.com for further details.